Payment Processing

Better Load Balancing and Advanced Reporting Capabilities.

Payment Posting

• EOB Indexing and Imaging
• Reconciliation

All payment correspondence, Explanation of Benefits (EOBs) and checks are imaged from the payor and scanned or received through the bank and loaded at our corporate operations center using lockbox technology. MedSynergies works with our clients to establish dedicated lockboxes that facilitate fast and efficient payment posting. As part of that service we provide regular reconciliation of payments posted in the Practice Management System.

Unlike many organizations, MedSynergies posts payments on a line item basis, including $0 payments. This level of detail allows us the ability to more easily identify the collection opportunities that maximize payments and provide complete reconciliation reporting. Every EOB has a separate and distinct digital image indexed to the proper patient account and charge which amplifies the visibility of the data. MedSynergies currently has 14 index fields which may vary by application.

All payments are reconciled and posted to the A/R system on a daily basis from imaged data. This includes MedSynergies’ Operations Portal which tracks all payment information received from the client/bank that is then tracked all the way through the Practice Management System in order to post, reconcile and audit back to the credit detail.

Secondary Filing

• Auto-matching of claims with documentation
• Fast and efficient filing with the payor

Secondary claims on paper are auto-matched using appropriate criteria in order to marry documentation needed for payment such as the primary EOB and are mailed to the secondary payor.