Patient Self-Pay Collections
Maximize return and efficiency in the billing process.
Lower your stress and your costs while increasing collections with this automated, consistent, patient-friendly service.
- Cost-effective process to reach all accounts
- Tailored to your business
- Consistent, automated, patient-friendly communication
- Hassle free–no need for management oversight or intervention
- Comprehensive reporting
- Seamless integration with GE Centricity® Group Management (formerly IDX® Groupcast®)
Patient billing services exists to help our clients’ patients manage their statements. Frequently additional information is required from the patient in order to properly process insurance billing. Patient Services helps gather that information from patients and puts it in the hands of our A/R Resolution team to get the statements paid by the insurance company. The Patient Services team also works with self-pay patients and on pass-through balances to process payments, establish payment plans and help patients understand activity in their accounts.
Our patient billing services are based on our advanced approach to managing pass-through revenue. Pass-through revenue consists of dollars billed to the insurance company that should have been collected from the patient. Pass-through reporting identifies self-pay accounts that are 30 days from date-of-service.
Our self-pay revenue cycle is an automated, scheduled, and comprehensive process consisting of patient statements, letters and telephone contact. Supplemented with client reporting, progressive levels of communication are used to intensify qualified patient contact as balances age. Driven by highly efficient process automation, these tools serve to optimize and accelerate patient payments while minimizing the cost of patient contact.
Patient statements are laser printed, folded, presorted, stuffed into window envelopes with a return envelope, and mailed to patients. Our statements are customizable for each of our clients and can include their company logo.
Collection letters are printed and folded in a presorted window envelope.
This process is flexible, allowing individual physicians or practices to determine which accounts to refer for collection. At the discretion of the client, uncollected charges are transferred to a collection agency.
Get better results from patient self-pay collections!